70% of the client experience comes down to how clients feel they are being treated, according to McKinsey research.
Join Women in Insurance & Financial Services (WIFS) and Finseca for a live conversation on how emotional intelligence and communication shape stronger client relationships and better outcomes.
Led by Diana Cabrices, this session looks at what really drives client sentiment and the simple behaviors top advisors use to build trust, deepen relationships, and move clients to action.
Key takeaways include:
- What most influences client sentiment
- The communication habits high-performing advisors use to strengthen relationships
- Easy conversation techniques that build trust, clarity, and momentum
